Frequently Asked Questions

Creating a jilicc.co account is quick and straightforward. Visit the jilicc.co Login page and look for the registration option. You'll need to provide a valid email address, choose a secure password, and enter your date of birth to confirm you are 21 years of age or older — the minimum age required under Philippine gaming regulations. After submitting your registration, you'll receive a verification email. Click the link in that email to activate your account. Once activated, you can log in, complete your KYC verification, and make your first deposit.

The minimum age to register and play at jilicc.co is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. This is strictly enforced. During the KYC (Know Your Customer) verification process, you will be required to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS ID — to confirm your age and identity. Any account found to belong to a person under 21 will be immediately suspended. Gambling is addictive. Know when to stop.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms operating in the Philippines. It serves two main purposes: confirming that you are at least 21 years old, and ensuring that your account is protected against fraud and unauthorized use. jilicc.co may ask you to submit a government-issued photo ID, proof of address (such as a utility bill or bank statement), and in some cases a selfie holding your ID. Completing KYC also unlocks higher withdrawal limits and faster processing times. All documents submitted are handled in accordance with our Privacy Policy.

No. jilicc.co strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

Go to the jilicc.co Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] with your registered username and we'll assist you promptly.

jilicc.co supports the most popular payment methods used by Filipino players, all transacted in Philippine Peso (₱). Accepted methods include: GCash, Maya (PayMaya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, as well as debit cards. Please note that credit card gambling deposits are not accepted in compliance with Philippine regulations, and cryptocurrency of any kind is not supported on jilicc.co.

GCash and Maya deposits are typically credited to your jilicc.co account instantly or within a few minutes. Bank transfers may take between 15 minutes to 2 business hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

To request a withdrawal, log in to your jilicc.co account, navigate to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method — GCash, Maya, or bank transfer — enter the amount in Philippine Peso, and confirm the request. Withdrawals are processed to the same payment method used for your deposit wherever possible. Ensure your KYC verification is complete before requesting a withdrawal, as unverified accounts may experience delays. Standard processing time is 1–3 business days.

jilicc.co does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya, etc.) may apply their own transaction fees, which are outside jilicc.co's control. We recommend checking with your payment provider for their current fee schedule. All amounts displayed in your jilicc.co account are in Philippine Peso (₱).

jilicc.co offers a range of promotions for Filipino players, including a welcome bonus for new registrants, reload bonuses for existing players, free spins on selected slot titles, and exclusive VIP rewards for high-volume players. Seasonal promotions tied to Philippine holidays and events are also available. All bonuses are subject to wagering requirements — please read the specific terms for each promotion before claiming. Bonus details are available in the Promotions section of your jilicc.co account.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Always check the specific bonus terms in your jilicc.co account.

There are a few common reasons a bonus may not appear in your account: you may not have met the minimum deposit requirement for the promotion; the bonus may have expired before you claimed it; your account may not yet be fully verified; or the promotion may require a specific bonus code that was not entered during the deposit. If you believe a bonus was not credited in error, contact our support team at support@j iliccco.org with your account details and the name of the promotion, and we'll look into it right away.

jilicc.co offers a wide selection of games for Filipino players, including hundreds of slot titles, live casino tables (baccarat, roulette, blackjack, and more), online bingo, and exclusive game experiences like Rooster Rumble and Jurassic Kingdom. The platform is fully optimized for both desktop and mobile browsers, so you can enjoy your favorite games whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Yes. All games on jilicc.co use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. jilicc.co is committed to offering a fair gaming environment for every Filipino player.

Absolutely. jilicc.co is fully optimized for mobile play. The platform runs smoothly on modern Android and iOS devices through your mobile browser — no app download required, though a dedicated app may be available. Whether you're using a budget Android phone or the latest iPhone, you can access the full jilicc.co game library, manage your account, make deposits via GCash or Maya, and request withdrawals — all from your mobile device.

Log in to your jilicc.co account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. These tools are free and available to all players. For more details, visit our Responsible Gaming page.

If you feel your gambling has become a problem, jilicc.co's self-exclusion tool allows you to suspend your account for a minimum of 6 months or permanently. To activate self-exclusion, contact our support team at [email protected] and request immediate self-exclusion. Your account will be suspended within 24 hours and you will not be able to log in, deposit, or play during the exclusion period. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for the full list of player protection tools available.

First, know that you are not alone — problem gambling affects many Filipinos and there is no shame in seeking help. jilicc.co encourages you to use our self-exclusion or cooling-off tools immediately. You can also reach out to the PAGCOR Responsible Gaming Hotline or the National Center for Mental Health (NCMH) through their official government channels for free, confidential support. Our own support team at [email protected] can also activate account restrictions on your behalf without judgment. Gambling is addictive. Know when to stop.

Use a strong, unique password for your jilicc.co account — one that you don't use on any other site. Enable two-factor authentication (2FA) in your account security settings for an extra layer of protection. Never share your login credentials with anyone, including people claiming to be jilicc.co staff. jilicc.co will never ask for your password via email or chat. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Our support team is available to assist Filipino players with any account, payment, or gaming issue. You can reach us by email at [email protected]. When contacting support, please include your registered username and a clear description of your issue to help us resolve it as quickly as possible. For urgent matters such as suspected unauthorized account access or self-exclusion requests, please mark your email as urgent and we will prioritize your case.